Order to Fulfil
Order entry through to goods or services delivered.
Workflow
- 01Order Entry
- 02Availability Check
- 03Inventory Allocation
- 04Picking and Packing
- 05Shipping and Delivery
If you change this
It implies 6 topics across 3 modules, including Customer Relationship Management and Supply Chain Management which you might not expect.
See the path ahead →The workflow
- 01
Order entry
The order enters the system, converted from the accepted quote.
- 02
Availability check
Stock or capacity is checked and a promise date established.
- 03
Inventory allocation
Stock is reserved against this order so it cannot be sold twice.
- 04
Picking and packing
The order is assembled and readied for despatch.
- 05
Shipping and delivery
Goods move, tracked, until receipt is confirmed.
The available-to-promise check is the honesty of the whole stream. A confident date the warehouse cannot meet converts a won deal into a service failure.
What you need in place
- Accurate inventory: System stock that matches physical stock, or every promise is a guess.
- Allocation rules: Who gets the stock when there is not enough — decided by policy, not by whoever calls.
- Backorder handling: A defined path for what happens when the order cannot be met in full.
- Delivery confirmation: Proof of delivery captured, because it triggers billing.
Metrics and KPIs to track
On-time in-full (OTIF)
Orders delivered complete by the promised date.
Order cycle time
Elapsed time from order entry to delivery.
Fill rate
Share of demand met from available stock.
Backorder value
Value of orders waiting on stock.
Alongside this