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MapGuidesFramework
Library

Customer Relationship Management

ConceptModule

Sales force automation, customer support, marketing, and field service.

Workflow

  1. 01Contact Management
  2. 02Lead Tracking
  3. 03Opportunity Management
  4. 04Sales Order Processing
  5. 05Customer Support
  6. 06Feedback & Improvement

Covers

Customer SupportField Service
All of Customer Relationship Management →Original article

Easy Resource Planning

A working map of ERP delivery: modules, the processes inside them, and the workflow steps teams actually run.